Privacy Policy
Effective date: October 26, 2026
The Wall Overhaul (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit thewalloverhaul.com (the “Site”), contact us, or book an appointment, how we use it, and the choices you have.
Information We Collect
Information you give us. When you fill out our contact form, book an appointment, call, text or email us, we collect the information you provide, such as your name, email address, phone number, project address, the service you are interested in, your preferred appointment date and time, and any message or details you share with us.
Information collected automatically. When you visit the Site, we and our service providers may automatically collect information about your device and how you use the Site, such as your IP address, browser type, device type, pages viewed, the page that referred you to us, and the date and time of your visit. This information is collected through cookies, pixels and similar technologies.
How We Use Your Information
- To respond to your questions and requests and provide estimates
- To schedule, confirm, remind you of and manage appointments
- To provide our services and communicate with you about your project
- To operate, maintain, secure and improve the Site
- To measure the effectiveness of our advertising and show you relevant ads
- To protect against spam, fraud and misuse of the Site
- To comply with legal obligations
Cookies, Analytics and Advertising
We may use cookies and similar technologies from third parties, including Google (such as Google Analytics, Google Tag Manager and Google Ads) and Meta (Facebook), to understand how visitors use the Site and to measure and improve our advertising. These companies may use cookies to show you ads based on your prior visits to this Site and other websites.
You can control cookies through your browser settings. You can opt out of personalized advertising from Google at adssettings.google.com and from Meta in your Facebook ad preferences. You can also visit optout.aboutads.info to opt out of interest-based ads from participating companies. Learn more about how Google uses data at policies.google.com/technologies/partner-sites.
Our forms are protected by hCaptcha, which collects device and usage information to tell humans from bots. Use of hCaptcha is subject to the hCaptcha Privacy Policy and Terms of Service.
Text Messages and Calls
If you give us your phone number, we may call or text you about your inquiry, appointment or project. Message and data rates may apply. You can reply STOP to any text message to stop receiving texts, or tell us at any time that you no longer want to be contacted by phone. We do not sell, rent or share your mobile phone number or text messaging consent with third parties for their marketing purposes.
How We Share Information
We do not sell your personal information. We share information only as needed to run our business, including with:
- Service providers that help us operate the Site, host data, schedule appointments, send emails and texts, and run advertising, who may use it only to provide services to us
- Our affiliated businesses, The Wall Overhaul and The Home Overhaul, to respond to your request
- Financing partners, only if you ask us to help you apply for financing
- Authorities or others when required by law, or to protect our rights, property or safety or that of others
- A buyer or successor if our business is sold or reorganized
Data Retention and Security
We keep personal information for as long as needed for the purposes described in this policy, unless a longer period is required by law. We use reasonable administrative, technical and physical safeguards to protect your information, but no method of transmission or storage is completely secure.
Your Choices and Rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by using the contact information below. Depending on where you live, you may have additional rights under state privacy laws. We will respond to requests as required by applicable law and will not discriminate against you for exercising your rights.
Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Third-Party Links
The Site may link to other websites, such as social media pages, review sites and financing providers. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or want to make a request about your information, contact us at:
The Wall Overhaul
5440 N Cumberland Avenue, Suite 102
Chicago, IL 60656
Phone: 866-567-9255 (WALL)
Email: Customer-Service@TheWallOverhaul.com
